7c99 Privacy Policy

1. What Information We Collect

7c99 collects various types of information from users for the purposes of registration, transactions, and platform operations. This information is collected in the following ways.

1.1 Information Provided Directly

When you create an account on 7c99 or contact us, the information you provide includes:

• Full name and date of birth (for age verification)
• Valid email address
• Password (stored in encrypted form)
• Mobile number
• National ID card or passport number (for KYC verification)
• Details of preferred payment method (such as bKash, Nagad, Rocket, Upay account number)

1.2 Automatically Collected Information

When you use the 7c99 platform, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Connection time and location (approximate)
• Platform navigation data and session logs
• Gaming activity and betting history

1.3 Transaction-Related Information

Every deposit and withdrawal activity is recorded. This includes the transaction date, amount, payment method, and associated reference number. Every transaction above the ৳100 minimum deposit and ৳800 minimum withdrawal is properly logged.

2. How We Use Information

7c99 uses collected information only for specific and legitimate purposes. The main reasons for our use of information are described in detail below.

2.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposit and withdrawal requests
• Activating bonuses and promotions (such as the 150% welcome bonus)
• Managing VIP program benefits
• Identifying and resolving technical issues on the platform

2.2 Identity and Age Verification

To ensure responsible gaming, 7c99 verifies the age of all users. Only persons aged 21 or above may use our platform. Identity document information provided during the KYC process is used for this purpose.

2.3 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Monitoring suspicious transactions
• Detecting attempts to open multiple accounts

2.4 Customer Support

Your account information helps our 24/7 live chat support team assist you quickly and effectively. This information is also used when you contact us by email at [email protected].

2.5 Notifications and Communications

Important account-related notifications, transaction confirmations, and security alerts are sent to the email address you provided. You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Cookies and similar technologies are used to ensure the smooth operation of the 7c99 platform and to improve the user experience.

3.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions, managing security tokens, and ensuring the core functionality of the platform.
• Functional Cookies: Used to remember your language preferences, game settings, and account preferences.
• Analytical Cookies: Help improve service quality by analyzing patterns of platform usage.
• Local Storage: The browser's local storage may be used to temporarily store session data and user preferences.

3.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit some platform functionality and may cause issues with the login process.

4. Data Storage and Security

7c99 adopts industry-standard technical and organizational measures to ensure the security of user data.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transfers
• AES encryption for sensitive information
• Passwords stored using strong hashing algorithms
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication support

4.2 Data Retention Period

User data is retained for as long as the account is active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records are kept for a defined period in accordance with regulatory requirements.

4.3 Steps Taken in Case of a Data Breach

If a data breach is detected, 7c99 will promptly notify the affected users and take the necessary remedial action.

5. Sharing Information with Third Parties

7c99 does not sell your personal information or transfer it to third parties for commercial purposes. Information is shared only in the following limited circumstances.

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant payment processor. These organizations follow their own privacy policies.

5.2 Identity and Age Verification Agencies

To complete the KYC (Know Your Customer) process, your identity document information may be sent to trusted verification service providers. This process is conducted through encrypted channels.

5.3 Game Providers

Technical session data may be shared for the operation of software from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers. This information is used for game fairness and auditing purposes.

5.4 Legal Obligations

If providing information is legally required under a court order, a lawful request from a law enforcement agency, or anti-money laundering regulations, 7c99 will act accordingly.

5.5 Business Restructuring

In the event of a merger, acquisition, or sale of 7c99's business, user data may be transferred as part of the assets. Users will be notified in advance in such circumstances.

6. Your Rights

7c99 respects and supports users' rights regarding their information on the platform. Your main rights are described below.

6.1 Right to Know

You can find out what information 7c99 has collected about you, why it was collected, and how it is being used. This request can be made by email.

6.2 Right to Correction

If there is any incorrect or incomplete information in your account, you may request a correction. Some information can be changed directly from account settings; others will need to be changed with the help of the support team.

6.3 Right to Deletion

Subject to meeting certain conditions, you may request the deletion of your personal information. However, information covered by legal obligations (such as transaction records) cannot be deleted before a specified period.

6.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. During this time, we will only store the information.

6.5 Opt Out of Marketing Communications

You may opt out of promotional emails or notifications at any time. This can be done through account settings or the unsubscribe link in any email. However, important account-related notifications cannot be turned off.

7. Protection of Minors

7c99 strictly follows a policy of preventing minors from gaming. Our platform is for persons aged 21 or above only.

7.1 Age Verification Process

All users are required to provide their date of birth at registration. Age is re-verified through a valid identity document during the KYC process. No account belonging to a person under 21 years of age is approved.

7.2 Information of Minors

If it becomes known that a minor is using our platform, the relevant account will be immediately closed and that person's information will be properly deleted. Parents who become aware that their child has opened an account without their knowledge may contact us directly.

7.3 Responsible Gaming Support

If you are concerned about a family member's gaming addiction, please read our Responsible Gaming page and use the self-exclusion or limit-setting tools.

8. Changes to the Privacy Policy

7c99 reserves the right to amend this privacy policy at any time. If significant changes are made to the policy, users will be notified in the following ways.

• A notification will be sent to the registered email address
• A pop-up notice will be shown when logging in to the platform
• The "Last Updated" date at the top of this page will be changed
• At least 30 days' notice will be given for significant changes

Continued use of the platform after any changes means you are considered to have accepted the new policy. If the new policy is not acceptable to you, you may close your account.

9. Privacy Contact

For any questions or concerns about this privacy policy, or to submit a request to exercise your rights, please contact us.

Our privacy team will review your request and respond as quickly as possible. Identity verification may be required for requests involving sensitive information.

• Email: [email protected]
• Live Chat: 24/7 live support available in Bengali
• Hours: Active around the clock per BST (UTC+6)

For more information about our privacy policy, visit our FAQ page or read our Terms & Conditions.